Shipping Policy
Confirm
A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order. However, we will do our best to support your request.
Processing
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It usually takes 2-4 business days for your order，while some items may take longer than expected.
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In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.
Shipping
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US Domestic: 5 - 8 days
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International: 5-12 days
Total Delivery Time = Processing Time + Shipping Time
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All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.
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Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
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What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 50% of your payment to you.
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Please note that APO/FPO & PO Boxes are not accepted for Express Shipping
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Addresses that require specific logistics to be delivered, you need to contact us at service@mixlity.com when placing an order, otherwise we are not responsible for not receiving the package.
Note for taxes
International buyers - What about customs? Will I be charged for duties or customs when my package arrives in my country? Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
Contact Us
If you have any further questions, please contact our customer services at service@mixlity.com