Return and Refund Policy
mixlity is committed to personalizing each client's order to a high specification. Each of our orders is customized and therefore final. We do not offer any returns after purchase. Please take some time to consider before placing your order.
1.We accept return of products. Customers have the right to apply for a return within 15 days after delivering the product.
2.Each of our products is tested before we send it out, if there is still an error, we will take responsibility for it and allow an exchange/refund.
3.All products are customized according to the customer's specifications in terms of personalization and other aspects. Due to the high customization specifications of each order, returns are not accepted. We apologize for any inconvenience this may cause and thank you for your understanding.
4.It is the customer's responsibility to specify the individual requirements of the product, size, color, style, etc. at the time of ordering.
*If we have made a mistake, please provide the relevant photos for verification, specifically please contact us via email:service@mixlity.com，and provide your order number and explain why.
Refund/replacement/exchange requests: We accept refund requests when:
1.Lost orders, missing items due to our failed service delivery.
2.We missed customers' order cancellation and/or exchange requests within a 8-hour timeframe after the order was placed.
3.We ship the wrong item/s or you are qualified to get a refund /replacement/exchange, if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier. We do not accept return/refund requests when: 1.Ordered at wrong address, not received at delivery \stolen. 2.Undamaged item but customers simply change their minds.
3.The following are not considered defective/damaged: A.Thread. Cut with scissors, please be careful. B.Pleats. Iron the garment. Please iron the reverse side (inside) of clothes with beads, embroidery or other embellishments. C.Light marks. This is mainly caused by the tailor's use of water-based erasable pens when cutting. Just wipe gently with water. D.Due to lighting, display and other factors, the color of the picture and the actual color of the product may be slightly different. Due to the material production process, the color of each batch of material may vary slightly.
Refund Method
Refunds are made according to the path of purchase. Refunds to another bank card or account are not supported.
If you are approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If your refund request is approved, the refund is credited in the same currency as the original payment:
- For bank account payments, the refund is credited to your bank account.
- For PayPal balance payments, the refund is credited to your PayPal balance.
- For credit card payments, the refund will be credited to the sender's card (it can take up to 30 days depending on the card issuer).
Late Refund
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@mixlity.com
The final explanation belongs to mixlity.com.